Liability Insurance :: News
SHARE

Share this news item!

Stringent Conditions Imposed on Workers' Compensation Self-Insurer

Stringent Conditions Imposed on Workers' Compensation Self-Insurer

Stringent Conditions Imposed on Workers' Compensation Self-Insurer?w=400

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

A major property company in New South Wales has come under intense scrutiny following a recent evaluation of its workers' compensation system.
The State Insurance Regulatory Authority (SIRA) found several compliance and claims management discrepancies in the self-insurance operations of ISS Property Services.

According to the audit, SIRA has mandated ISS Property Services to adopt a robust remediation strategy designed to address and rectify these issues. This plan is required to gain the regulator's approval and adhere to specified deadlines, with ISS needing to present monthly updates to show progress until substantial improvements in managing claims are evident.

The newly imposed conditions are a response to the audit conducted by SIRA, which highlighted significant gaps in the company's adherence to expected standards in claims handling. The corrective measures are not only aimed at improving current practices but also at ensuring future compliance and operational excellence within ISS's compensation handling processes.

In addition to the remediation initiative, ISS is required to implement a quality assurance program. This program is essential for continuously evaluating the success of the remediation plan as well as the overall performance in managing claims efficiently. Detailed monthly reporting will be necessary, providing insight into the progress and adjustments being made.

The regulatory body emphasised its commitment to rigorous monitoring of ISS, explicitly stating that, "SIRA is closely monitoring ISS’ performance and compliance with these conditions." This indicates a proactive approach by SIRA to ensure that the required improvements are executed effectively and within the prescribed timeframe.

This development sheds light on the broader challenges faced by self-insured entities in adhering to regulatory standards and the increasing vigilance of regulatory bodies like SIRA. It underscores the necessity for organizations to not only meet but continuously strive to exceed compliance expectations, thereby safeguarding the rights and welfare of their workers.

This latest news follows the original report from the source, Insurance Business Australia, which detailed the conditions imposed on ISS Property Services in response to the identified compliance issues.

Published:Tuesday, 11th Feb 2025
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

Share this news item:

Rate this article

0 Comments

No comments yet. Be the first to share your thoughts.

Insurance News

IAG Resolves $4 Billion Greensill Bank Lawsuit
IAG Resolves $4 Billion Greensill Bank Lawsuit
13 Jun 2026: Paige Estritori
Insurance Australia Group (IAG), Australia's largest general insurer, has reached a confidential settlement in the $4 billion lawsuit initiated by Greensill Bank AG and its insolvency administrator. This legal action stemmed from disputes over insurance coverage related to Greensill's financial products. - read more
ACCC Halts IAG's Proposed Acquisition of RAC Insurance
ACCC Halts IAG's Proposed Acquisition of RAC Insurance
13 Jun 2026: Paige Estritori
The Australian Competition and Consumer Commission (ACCC) has opposed Insurance Australia Group's (IAG) proposed $1.35 billion acquisition of RAC Insurance, citing concerns that the deal could substantially reduce competition in Western Australia's insurance market. The ACCC's decision highlights the importance of maintaining a competitive landscape to ensure consumers have access to diverse and affordable insurance options. - read more
ASIC Takes Legal Action Against Budget Direct Over Misleading Ads
ASIC Takes Legal Action Against Budget Direct Over Misleading Ads
13 Jun 2026: Paige Estritori
The Australian Securities and Investments Commission (ASIC) has initiated legal proceedings against Auto & General, the parent company of Budget Direct, alleging that the insurer made false or misleading representations in its advertising campaigns. The case focuses on claims that Budget Direct's advertisements misrepresented the discounts and benefits available to consumers, potentially leading to misunderstandings about policy coverage and costs. - read more
AFCA Upholds Insurer's Right to Adjust 'Level' Premiums
AFCA Upholds Insurer's Right to Adjust 'Level' Premiums
13 Jun 2026: Paige Estritori
The Australian Financial Complaints Authority (AFCA) has recently dismissed a complaint concerning significant increases in 'level' life insurance premiums, underscoring the importance of policyholder awareness regarding premium structures. - read more


Business Insurance Articles

How to Choose the Right Public Liability Insurance for Your Business
How to Choose the Right Public Liability Insurance for Your Business
Public liability insurance is a key consideration for business owners in Australia. This type of insurance helps protect businesses against claims made by third parties for injuries or property damage. But what exactly does it do? In simple terms, public liability insurance covers legal costs and expenses, as well as any damages awarded, if your business is found liable for an incident. - read more
The Essential Guide to Liability Insurance for Freelancers
The Essential Guide to Liability Insurance for Freelancers
Liability insurance is a type of coverage designed to protect you from claims arising out of injuries or damages to other people or property. For freelancers, who often juggle multiple projects and clients, liability insurance can offer a safety net that reduces financial risk and instability. - read more
The Importance of Documentation in Public Liability Claims
The Importance of Documentation in Public Liability Claims
Public liability insurance is an essential part of any business's risk management strategy, especially for those operating in Australia. It's designed to protect businesses when they're found legally responsible for injury or damage to third parties due to their operations. But what happens when you need to make a claim? That's where understanding the claims process becomes vital. - read more
The Importance of a Custom Risk Management Plan: A Guide for Australian Entrepreneurs
The Importance of a Custom Risk Management Plan: A Guide for Australian Entrepreneurs
In the fast-paced world of entrepreneurship, the only constant is change, and with change comes the inherent realm of the unknown – risk. Australian entrepreneurs, much like their international counterparts, operate in dynamic environments where unpredictability is a staple. However, the unique economic, legal, and environmental aspects of Australia demand a more localized understanding of these risks. Acknowledging this unpredictability is the first step towards mitigating potential threats to one's business venture. - read more


Start Here !
Start here!
Cover Amount:
Postcode:

All quotes are provided obligation-free by a participating broker from our national referral partner network. We respect your Privacy.


Knowledgebase
Peril:
A specific risk or cause of loss covered by an insurance policy, such as fire, theft, or flood.