New Voluntary Code for Facial Recognition Technology in NSW Hospitality Sector

Enhancing Security and Privacy Standards in Hotels and Clubs

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On March 18, 2026, the New South Wales (NSW) government gazetted a voluntary Code of Practice for the use of Facial Recognition in Hotels and Clubs.

This initiative aims to provide guidance on the appropriate deployment of facial recognition technology (FRT) to identify excluded patrons in venues with gaming machines, while emphasizing data security and privacy protection standards.

The Code applies to venues currently utilizing FRT and those planning to implement it in the future. Although adherence to the Code is voluntary, establishments are encouraged to follow its guidelines, which outline best practices for FRT usage. This development represents an interim step towards the NSW Government's commitment to mandatory facial recognition to support the Statewide Exclusion Register.

For restaurant and café owners, particularly those operating within licensed venues, understanding and potentially adopting these guidelines can enhance security measures and ensure compliance with evolving industry standards. Implementing FRT responsibly can aid in managing patron behavior and safeguarding both customers and staff.

Business owners should stay informed about such regulatory changes and consider consulting with legal and technological experts to integrate FRT in a manner that aligns with the new Code and upholds privacy and security standards.

Published:Wednesday, 29th Apr 2026
Author: Paige Estritori

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