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Surge in TPD and Disability Claims Fuels Life Insurance Disputes

APRA Data Reveals Growing Challenges in Claims Management

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

Recent data from the Australian Prudential Regulation Authority (APRA) indicates that Total and Permanent Disability (TPD) and disability income insurance claims account for 88% of all life insurance disputes.

This trend highlights the increasing complexity and volume of claims, particularly those related to mental health conditions.

The rise in disputes suggests that policyholders are encountering challenges in the claims process, potentially due to unclear policy terms or delays in claim assessments. For businesses holding keyperson insurance, this underscores the necessity of thoroughly understanding policy provisions and ensuring that coverage aligns with the organisation's needs.

To mitigate potential disputes, it's advisable for policyholders to maintain open communication with insurers and seek clarity on claim procedures. Additionally, consulting with insurance advisors can provide valuable insights into selecting policies with transparent terms and efficient claims processing.

As the landscape of life insurance continues to evolve, staying proactive in policy management can help businesses safeguard their interests and ensure financial security during critical times.

Published:Wednesday, 3rd Jun 2026
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

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Knowledgebase

Insurance Deductible:
the amount that an insured is required to contribute toward an insurance claim as stipulated in an insurance policy. Otherwise known as the "policy excess".

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