ASIC Files Lawsuit Against QBE Insurance for Misleading Discount Practices

Regulator Addresses Alleged Misrepresentation in Premium Discounts

The regulator claims that between July 2017 and September 2022, QBE used a pricing model that reduced the discounts customers were promised, affecting retirees, loyal customers, shareholders, and those with multiple policies or claims-free histories.

ASIC is seeking civil penalties and declarations, highlighting the necessity for insurers to have robust systems ensuring customers receive the discounts they are entitled to. In response, QBE acknowledged the issue, stating that it had self-reported the failures to ASIC in October 2022 and has since taken steps to address the concerns following an external review of its pricing practices.

This case serves as a reminder for policyholders to regularly review their insurance policies and ensure they are receiving the discounts and benefits promised by their insurers. Staying informed and vigilant can help consumers safeguard their financial interests.

Published:Tuesday, 7th Oct 2025
Source: Paige Estritori

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Insurance Deductible:
the amount that an insured is required to contribute toward an insurance claim as stipulated in an insurance policy. Otherwise known as the "policy excess".

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